A lady who unfortunately injured herself when she tripped in a pothole on her local pavement was looked after throughout the claims process by one our assigned personal injury solicitors – and this dedicated commitment to securing the level of compensation that she deserved against the Highway Authority in her local area resulted in a successful outcome.

When our client stepped off a local bus in February 2010, she was unaware that subsidence to a pavement near her home had created potholes. As she made her journey home, she tripped in a pothole and suffered personal injuries that included a fractured nose and facial bruising.

In pain and clearly shaken by her experience, our client contacted us and we discussed the details of her accident with her. After talking through her experience, including the impact of her injuries, and providing her with insight into what the claims process would likely be like, she decided to go ahead with a claim for compensation and we agreed to help her on a No Win No Fee basis.

Despite our client being injured through no fault of her own, the local council Highway Authority vigorously denied liability and insisted that suitable maintenance and inspection procedures had been in place at the time of the accident.

However, as part of our service we naturally investigated the scene of the accident further and it was soon discovered that the local authority was in fact at fault.

When our personal injury solicitor, who’d been assigned to this case, visited the stretch of pavement where the pothole was located, it was established that two local police officers had witnessed the aftermath of the incident. We were then able to secure permission for witness statements from these officers who both confirmed our client’s version of events and the alleged defect in question.

As a result of this, the local Highway Authority admitted liability and our client agreed an out of court settlement in excess of £2,500.